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AI DEVELOPMENT SERVICES
AI Chatbot Development Company: Services, Cost and Timeline
Custom AI chatbot development services for your website, WhatsApp and internal teams, in Arabic and English, built remotely by our team in Mumbai, India. Projects typically cost USD 5,000 to USD 200,000 and take around two months, with the price agreed before development starts.
Web and WhatsAppArabic and EnglishAnswers From Your ContentCRM and Helpdesk IntegrationsYou Own the Code
"FNA Technology is an AI chatbot development company with its team in Mumbai, India. We build custom AI chatbots that answer customer questions from your own content, capture and qualify leads, create support tickets, look up orders and bookings, and hand the conversation to a person when they should. They run on your website, in your app or on WhatsApp, in Arabic and English. Since we were founded in 2023, we have delivered 25+ projects, hold a 5.0 rating on Google from 15 reviews, and have shipped software for clients in India and the GCC. We work with clients remotely, and an account manager is your point of contact throughout. You can message our live demo bot on WhatsApp in Arabic or English, with no sign-up. For Arabic-first and Gulf dialect projects, see our Arabic chatbot service; everything else we build in AI is on our AI development services page."
OVERVIEW
How long does it take to build an AI chatbot?
Most projects take around two months, depending on size. Before the full build, we can build a working demo or proof of concept of your problem in one day, so you see the approach first. Discovery then ends with a dated plan for your chatbot, and that plan is the timeline we work to.
Discovery comes first: we agree the one or two jobs the chatbot must do well, who uses it, which channels it runs on, which content it may answer from, which systems it must connect to, and when it must hand over to a person. Conversation design follows, where you review how the bot greets people, what it asks, how it answers and what it says when it does not know.
The build covers the chat interface, the answer engine over your approved content, the integrations and an admin view for your team. We use OpenAI or Claude models, chosen by how complex the chatbot's job is. Testing runs in a separate test environment against real questions from your customers, including vague, angry and mixed-language messages, and the questions the bot must refuse.
What lengthens a timeline most: content that is out of date or spread across many files, each extra integration, a second language or dialect, WhatsApp Business account and message template approvals, security or compliance reviews, and slow decisions on either side. Projects move fastest when one person on your side owns the answers and can approve them within a day or two.
ARCHITECTURE & DELIVERY
How to choose an AI chatbot development company
Every chatbot demo looks good on easy questions. These are the questions worth asking any AI chatbot development company before you sign, and how we answer them.
Can they show a chatbot working, not only a slide?
Ask to use a chatbot they built, on the channel you plan to use, and ask what their own role in it was. Ask for a call with a past client where that client has agreed to it. You can test ours yourself: our demo bot answers on WhatsApp in Arabic and English.
How do they stop wrong answers?
Ask where the bot's answers come from, what it does when the answer is not in your content, which topics it must refuse, and how answers are tested before launch. A good answer names a test set of real customer questions and a hand-off to a person, not just a better AI model. Then test it yourself with your own questions, including typos and questions it should refuse.
Will it connect to your systems?
Ask which of your systems the chatbot will read from or write to, such as your CRM, helpdesk, booking or order system, and how that access is secured. We do not work from a fixed list: if a system has an API or a data export, we work out how to connect it during discovery.
Does it really handle your languages?
If your customers write in Arabic, send any company 20 of your real messages: formal Arabic, Gulf dialect, and Arabic mixed with English. Read the answers yourself, or have a native speaker on your team read them.
Who owns the code, and where is the data kept?
Ask who will own the source code and the accounts for hosting, the AI model and WhatsApp when the project ends, where conversations are stored, and whether they are used to train public AI models. With us, you own the code, and we can host in a UAE cloud region when your data has to stay in the country.
What does it cost to run, and who improves it?
Ask for the monthly running costs next to the build price, and who reviews conversations, fixes weak answers and updates content after launch. With us, we provide support after go-live through our support and maintenance service.
We work with clients remotely, through video calls and regular progress updates. If you need a team on site every day, we are not the right fit.
WHAT'S INCLUDED
01.01
Customer Support Chatbots
Answer questions about your products, prices, policies and orders at any hour, from your own approved content. When the answer is not there, the bot says so and passes the chat to your team instead of guessing.
- → Answers from your content
- → Order and booking lookups
- → Ticket creation
- → Hand-off to a person
01.02
Sales and Lead Capture Chatbots
Ask the questions your sales team would ask first, such as the requirement, budget, timeline and contact details, then send qualified leads to your CRM and route urgent ones to the right person.
- → Lead qualification questions
- → CRM sync
- → Meeting booking
- → Routing by topic or region
01.03
WhatsApp Chatbots
Reach customers on the channel they already use. We choose the WhatsApp set-up for each project based on your requirements, with opt-in, message templates and hand-off to your team planned before the build starts. To have one built, see our WhatsApp chatbot development service; for the rules and set-up in the Gulf, see our WhatsApp chatbot guide for GCC businesses.
- → Set-up chosen per project
- → Opt-in and templates
- → Menus and free-text answers
- → Hand-off to your team
01.04
Arabic and English Chatbots
Chatbots that answer in Arabic and English and are tested on formal Arabic, Gulf dialect and messages that mix the two, with right-to-left screens checked. For Arabic-first projects, see our Arabic chatbot service.
- → Arabic and English
- → Mixed-language messages
- → Right-to-left interface
- → Native-speaker review
01.05
Internal Knowledge Assistants
Help your own team find answers in manuals, policies, SOPs and past tickets, with each answer pointing back to the document it came from and access limited by role.
- → Search across documents
- → Source shown with answers
- → Role-based access
- → Content updates without rebuilds
01.06
Integrations
Connect the chatbot to the tools you already run, such as your CRM, helpdesk, booking system, order database or analytics, so it can read live data and create records instead of only talking. We do not work from a fixed list: if a system has an API or a data export, we work out how to connect it during discovery.
- → CRM and helpdesk
- → Booking and order systems
- → Your own databases
- → Analytics events
01.07
AI Agents That Take Actions
When the job is more than answering, such as updating records or completing a multi-step task, see our AI agent development service.
- → Multi-step tasks
- → Tool and API calls
- → Approval steps
- → Activity logs
COMPARATIVE INSIGHTS
FAQ bot, platform AI agent or custom AI chatbot?
Not every business needs a custom AI chatbot. The right choice depends on how varied your customers' questions are, where your support already runs, and whether the bot must work with your own systems.
| Factor | Simple FAQ bot | AI agent in your support platform | Custom AI chatbot |
|---|---|---|---|
| What it does | Fixed answers to a short list of questions, often with buttons | Answers from your help centre inside the tool your team already uses | Answers from your own content and works with your systems and rules |
| Enough when | Questions are few, answers rarely change and no system lookups are needed | Your team already runs support in that platform and its help centre is current | Questions are varied, the bot must check orders, bookings or accounts, or your process is specific |
| Arabic and English | Only what you write yourself | Varies by vendor; test with your real messages | Built and tested for the languages and dialects you need |
| How you pay | Low or no build cost | A subscription, often per seat or per resolution | A project price, plus hosting, AI model and message costs each month |
| Watch out for | Customers stuck in menus with no way to a person | Usage fees as volume grows, and limits on what it can connect to | A vague scope, and no plan for who improves it after launch |
A simple FAQ bot is enough when your customers ask the same few questions, the answers rarely change, and nobody needs the bot to look anything up. A clear FAQ page or WhatsApp quick replies may be enough too. If that describes you, start there: we will tell you, because a custom chatbot you do not need helps no one.
PRICING & VALUES
How much does AI chatbot development cost?
Projects typically cost between USD 5,000 and USD 200,000, depending on size. After a discovery call we write a scope: the jobs the chatbot does, its channels and languages, the content it answers from, the integrations, the milestones and the project price. You see the budget before development starts, FNA signs the contract with you directly, and we invoice in US dollars or UAE dirhams.
The price moves most with the number of jobs and conversation flows, each integration, how much content has to be cleaned up first, a second language or dialect, WhatsApp as well as the web, security or compliance requirements, and how much support you want after launch through our support and maintenance service.
Running costs come on top of the build and are paid each month as you use them: hosting, the AI model's usage fees, and WhatsApp message fees if the bot runs on WhatsApp. Ask every company for an estimate of these next to the build price. If you are still deciding whether to build or buy, read build vs buy an AI chatbot.
Chatbot projects most often go over budget for four reasons: the scope grows from one clear job to many, the content the bot answers from turns out to be out of date, an integration needs access or approvals nobody planned for, and nobody owns reviewing conversations after launch. Agree the first job, the content owner and the hand-off rules before the build starts, and price any change before it is built.
FAQ
Frequently Asked Questions
Common questions about our ai development services services.
What do AI chatbot development services include?
Discovery of the jobs the chatbot must do, conversation design, preparing the content it answers from, building the chat interface and answer engine, connecting it to your systems, testing with real customer questions, launch, and support after launch. With FNA, the scope and price are agreed before development starts.
How much does it cost to build a custom AI chatbot?
Our projects typically cost between USD 5,000 and USD 200,000, depending on size. The price depends on the number of jobs and flows, integrations, content clean-up, languages, channels and the support you need after launch. Hosting, the AI model's usage fees and WhatsApp message fees are paid each month as you use them.
How long does it take to build a custom AI chatbot?
Most of our projects take around two months, depending on size, and we can build a working demo or proof of concept of your problem in one day. After discovery you get a dated plan. Content clean-up, extra integrations, a second language and WhatsApp approvals are what lengthen it most.
When is a simple FAQ bot enough?
When your customers ask the same few questions, the answers rarely change, and the bot does not need to look up orders, bookings or accounts. A clear FAQ page or WhatsApp quick replies may be enough too. A custom AI chatbot is worth it when questions are varied, answers depend on your own systems, or you need Arabic and English handled well.
Can the chatbot connect to our CRM, helpdesk and order system?
Yes. We do not work from a fixed list of tools: if a system has an API or a data export, we work out during discovery how to connect it, whether it is a CRM, helpdesk, booking system, order database or your own software. Integrations are scoped and priced before development starts.
How do you stop the chatbot giving wrong answers?
The chatbot answers from content you approve rather than from the AI model's general knowledge, and when the answer is not in that content it says so and hands the chat to a person. Before launch it is tested against real customer questions, including vague, angry and mixed-language messages, and the topics it must refuse. After launch, we provide support through our support and maintenance service.
How do AI chatbots work?
When a customer sends a message, the chatbot first looks for the passages in your approved content that match the question. The AI model then writes the answer from those passages. If the question needs live data, such as an order status, the chatbot asks your system first. If nothing matches, or the customer asks for a person, it hands the chat to your team.
Which AI models do you use?
We use OpenAI or Claude models, and choose between them by how complex the chatbot's job is. The model is one part of the system: the content the chatbot answers from, the rules for when it hands over to a person and the testing matter as much.
Do you build Arabic and English chatbots?
Yes. We build chatbots that answer in Arabic and English and test them on formal Arabic, Gulf dialect and messages that mix the two. You can try our live demo bot on WhatsApp in both languages. For Arabic-first projects, see our Arabic chatbot service.
Can the chatbot work on WhatsApp?
Yes. We choose the WhatsApp set-up for each project based on your requirements, with opt-in, message templates and hand-off to your team planned before the build starts. WhatsApp charges its own message fees, which are paid each month as you use them.
Who owns the chatbot and where is the data kept?
With FNA, you own the source code. Who holds the hosting, AI model and WhatsApp accounts is agreed for each project in writing before work starts. We can host in a UAE cloud region when your data has to stay in the country.
Do you work with clients outside India?
Yes. Our team is in Mumbai, India, and works with clients remotely through video calls and regular progress updates. We have shipped software for clients in India and the GCC, and we invoice in US dollars or UAE dirhams. Mumbai is 1 hour 30 minutes ahead of the UAE, and 9 hours 30 minutes ahead of US Eastern time in summer (10 hours 30 minutes in winter), so we agree call times before work starts.
Proof of Performance
Recent Projects
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FROM THE BLOG
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AI Chatbot Development Cost in India & UAE (2026)AI Chatbots →Build vs Buy AI Chatbot: 2026 Cost & Decision GuideAI Development →Best AI Chatbots in the UAE for Business (2026)AI & Automation →WhatsApp Chatbot for GCC Businesses: The Complete 2026 GuideAI & Automation →AI Chatbot Complete Guide 2026AI Chatbots →RAG Chatbot Architecture We Use in Production: 2026 GuideAI Development →
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