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SUPPORT & MAINTENANCE
Support & Maintenance
Keep Your Platform Fast, Secure, and Evolving
Monitoring & SLAsPerformance TuningFeature IterationsSecurity Updates
"FNA Technology maintains, monitors, and evolves products after launch — because shipping is only the beginning. We provide ongoing support with defined SLAs, proactive monitoring, security updates, and continuous feature delivery. You work directly with the senior engineers who know your system, not a separate support tier."
OVERVIEW
What is software support and maintenance?
Software support and maintenance covers everything required to keep a live application healthy, secure, and improving after its initial launch. This includes uptime monitoring, incident response, security patching, dependency updates, performance tuning, and ongoing feature development.
Without structured maintenance, applications degrade over time — dependencies become vulnerable, performance drifts, and technical debt accumulates. A professional support arrangement catches issues early and keeps the product evolving alongside your business.
FNA Technology provides support as a continuation of the build, not a separate service. The senior engineers who built your product are the ones who maintain it, ensuring continuity of knowledge and fast resolution.
WHAT'S INCLUDED
06.01
Monitoring & SLAs
Proactive monitoring and clear service levels so issues are caught before your users feel them.
- → Uptime monitoring
- → Alerting
- → SLA commitments
- → Incident response
06.02
Performance Tuning
Ongoing optimisation of speed, cost, and reliability as usage grows.
- → Profiling
- → Cost optimisation
- → Scaling
- → Database tuning
06.03
Feature Iterations
Continuous delivery of new features and improvements on a predictable cadence.
- → Roadmap delivery
- → Iterative releases
- → Bug fixes
- → Enhancements
06.04
Security Updates
Patching, dependency updates, and hardening to keep products safe over time.
- → Patch management
- → Dependency updates
- → Vulnerability scans
- → Hardening
PRICING & VALUES
How much does software support cost?
Support costs depend on the scope of coverage — the number of applications, the SLA level required, and whether ongoing feature development is included alongside monitoring and maintenance. A basic monitoring-and-patching plan is different from a full retainer that includes new feature delivery.
We structure support agreements as monthly retainers with clear deliverables so you know exactly what you are paying for. Contact us to discuss your current stack and support requirements.
FAQ
Frequently Asked Questions
Common questions about our support & maintenance services.
What SLA response times do you offer?
We offer tiered SLA agreements with response times starting from under 15 minutes for critical incidents. The exact SLA is agreed during onboarding based on your uptime requirements and the criticality of your application.
Can you maintain software that another team built?
Yes. We onboard existing codebases by auditing the architecture, setting up monitoring, and establishing a baseline. We then provide ongoing maintenance, security updates, and feature delivery just as we would for software we built ourselves.
Do you handle security updates and patching?
Yes. We proactively monitor for vulnerabilities in your dependencies and infrastructure, apply patches on a regular cadence, and run vulnerability scans to catch issues before they become threats.
Can you add new features as part of support?
Yes. Our support retainers typically include a feature delivery component. We prioritise your roadmap items alongside maintenance tasks and deliver new features on a predictable sprint cycle.
Who handles support — the same engineers who built the product?
Yes. FNA Technology assigns the senior engineers who built your product to its ongoing support. This ensures deep system knowledge, faster resolution, and no handoff friction.
What does onboarding look like for an existing product?
We start with a codebase audit and infrastructure review, then set up monitoring, alerting, and documentation. Within the first sprint we establish a baseline of system health and a prioritised backlog for maintenance and improvements.
Proof of Performance
Recent Projects
Khedmah - AI Chatbot
An AI-powered customer support chatbot built for Khedmah — Oman's trusted digital services platform. The chatbot assists customers with real-time order tracking and delivery support, providing instant, conversational help throughout the delivery experience.
Blog Sites - Kidsnames.in
A parenting and baby care blog with curated name suggestions, milestone tracking guides, and SEO-rich content to support new parents.
READY TO START?Let's build
Let's build
your product.
Share your goals and technical requirements. We will propose the right scope, stack, and delivery schedule.