Keep Your Platform Fast, Secure, and Evolving
"FNA Technology maintains, monitors, and evolves products after launch — because shipping is only the beginning. We provide ongoing support with defined SLAs, proactive monitoring, security updates, and continuous feature delivery. You work directly with the senior engineers who know your system, not a separate support tier."
Software support and maintenance covers everything required to keep a live application healthy, secure, and improving after its initial launch. This includes uptime monitoring, incident response, security patching, dependency updates, performance tuning, and ongoing feature development.
Without structured maintenance, applications degrade over time — dependencies become vulnerable, performance drifts, and technical debt accumulates. A professional support arrangement catches issues early and keeps the product evolving alongside your business.
FNA Technology provides support as a continuation of the build, not a separate service. The senior engineers who built your product are the ones who maintain it, ensuring continuity of knowledge and fast resolution.
Proactive monitoring and clear service levels so issues are caught before your users feel them.
Ongoing optimisation of speed, cost, and reliability as usage grows.
Continuous delivery of new features and improvements on a predictable cadence.
Patching, dependency updates, and hardening to keep products safe over time.
Support costs depend on the scope of coverage — the number of applications, the SLA level required, and whether ongoing feature development is included alongside monitoring and maintenance. A basic monitoring-and-patching plan is different from a full retainer that includes new feature delivery.
We structure support agreements as monthly retainers with clear deliverables so you know exactly what you are paying for. Contact us to discuss your current stack and support requirements.
Common questions about our support & maintenance services.
We offer tiered SLA agreements with response times starting from under 15 minutes for critical incidents. The exact SLA is agreed during onboarding based on your uptime requirements and the criticality of your application.
Yes. We onboard existing codebases by auditing the architecture, setting up monitoring, and establishing a baseline. We then provide ongoing maintenance, security updates, and feature delivery just as we would for software we built ourselves.
Yes. We proactively monitor for vulnerabilities in your dependencies and infrastructure, apply patches on a regular cadence, and run vulnerability scans to catch issues before they become threats.
Yes. Our support retainers typically include a feature delivery component. We prioritise your roadmap items alongside maintenance tasks and deliver new features on a predictable sprint cycle.
Yes. FNA Technology assigns the senior engineers who built your product to its ongoing support. This ensures deep system knowledge, faster resolution, and no handoff friction.
We start with a codebase audit and infrastructure review, then set up monitoring, alerting, and documentation. Within the first sprint we establish a baseline of system health and a prioritised backlog for maintenance and improvements.
Share your goals and technical requirements. We will propose the right scope, stack, and delivery schedule.